Robojin-Freshdesk: ChatGPT for Freshdesk
Robojin-Freshdesk is an add-on tool developed by RobojinAI for businesses that use Freshdesk for customer service and support. This Chrome extension integrates ChatGPT into the Freshdesk dashboard, allowing customer support staff to provide immediate answers to customer questions.
With Robojin-Freshdesk, customer support staff can install the extension and have it seamlessly integrated with their Freshdesk dashboard. The extension adds a "Robojin" button to the dashboard, which staff members can use to reply to customer messages. The backend of the extension utilizes the ChatGPT API to generate responses to customer queries.
One of the key features of RobojinAI's ChatGPT is that it is trained on the company's own documents, including helpdesk articles, FAQs, SOPs, and PDF documents. This ensures that the responses provided by the extension are accurate and relevant to the company's specific knowledge base.
